5 Helpdesk Support jobs in SouthAfrica

First Line Support Engineer - Remote

As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.

MSP experience would be a bonus; however, a background in IT Helpdesk or remote support is also highly valuable. Strong English language skills are essential.

We have roles available supporting both US and UK partners.

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners, escalating issues requiring more senior resources to a suitable engineer.

• Troubleshooting a range of technical issues experienced by our clients, including the following technologies :
• Windows 10
• Office 365
• Microsoft Office
• Printers and Scanners
• Various customer applications
• Knowledge of Windows Server
• Network troubleshooting
• Identifying and escalating higher-level issues to a senior engineer
• Being personable and delivering support in a friendly and positive manner
• Excellent verbal and written communication skills

Accounts Receivable, Fund Management, Apache Tomcat, ABAP, Bank Reconciliation, Fiber

Employment Type : Full Time

Experience : (Specify years)

Vacancy : 1

To receive, log, assign, track, manage and report on all company's Support Desk tickets received. These tickets will include End User Support and Environment Support to monitor and report on backups and available server space. This is a client-focused position – the individual must have excellent verbal, written, listening and communication skills, great communication skills; must be able to analyse and solve customer problems; pay attention to detail and be well organised.

• Support existing client applications
• Field incoming calls and emails from customers for service requests regarding authentication, permissions, usability.
• Document problem and troubleshooting efforts.
• Communicate moderately complex or technical information, ideas and results effectively in both oral and written form.
• Escalate unsolved tickets to a SharePoint Developer as and when required.
• Implement changes requested by the client.
• Perform software testing.
• Test developed software against the design requirements.
• Accurately log all software defects discovered.
• Perform routine maintenance of both client and pilotfish systems.
• Perform daily checks of Web services and ensure that back-ups are running smoothly.
• Perform weekly backups and software updates as well as client specific summary reports.
• Perform monthly checks of client sites as well as client specific summary reports.
• Support for the Developers with routine tasks.
• Support the development team with routine tasks.

• BSc Degree or relevant diploma
• Microsoft Certifications will also be considered
• 2-3 years experience within a client facing support role

We are recruiting for a Senior Helpdesk Support Engineer.

Customer Service

• Receive calls from senior customer engineer/help desk.
• Verify/identify problems with help desk.
• Contact users to get clarity on problems and troubleshoot.
• Provide telephonic support to users if possible.

• Train users on how to use IT equipment.

• Undertake maintenance and repairs on damaged and repairable hardware.
• Report on uneconomical repairs.

• Provide daily operations support and maintenance for network and telephone infrastructure (1st line support).
• Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists.

• Respond to remote/satellite customer call-outs (hardware, software, and network calls).
• Provide telephone infrastructure (1st line support).
• Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork.

• Undertake audits of hardware and software assets.

• Keep abreast of trends in hardware and software developments.

• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems, for management, project, or performance reporting.

• Bachelor’s Degree/Advanced Diploma in Information Technology related qualification.
• Relevant 4 years’ experience in a system support environment.

To receive, log, assign, track, manage and report on all company's Support Desk tickets received. These tickets will include End User Support and Environment Support to monitor and report on backups and available server space. This is a client-focused position – the individual must have excellent verbal, written, listening and communication skills, great communication skills; must be able to analyse and solve customer problems; pay attention to detail and be well organised.

• Support existing client applications
• Field incoming calls and emails from customers for service requests regarding authentication, permissions, usability.
• Document problem and troubleshooting efforts.
• Communicate moderately complex or technical information, ideas and results effectively in both oral and written form.
• Escalate unsolved tickets to a SharePoint Developer as and when required.
• Implement changes requested by the client.
• Perform software testing.
• Test developed software against the design requirements.
• Accurately log all software defects discovered.
• Perform routine maintenance of both client and pilotfish systems.
• Perform daily checks of Web services and ensure that back-ups are running smoothly.
• Perform weekly backups and software updates as well as client specific summary reports.
• Perform monthly checks of client sites as well as client specific summary reports.
• Support for the Developers with routine tasks.
• Support the development team with routine tasks.

• BSc Degree or relevant diploma
• Microsoft Certifications will also be considered
• 2-3 years experience within a client facing support role