136 Customer Service jobs in SouthAfrica

Job Title: Inbound Customer Service Representative

Location: Cape Town CBD

Employment Type: Full-time

Experience Required: 0–3 years

Salary: R7945.69 + Medical Aid + Provident Fund + Shift Allowance

Believe Resourcing is hiring on behalf of our client, a leading company in the insurance industry, for the role of Customer Service Representative (Inbound Voice) . This role is perfect for individuals who thrive in a customer-focused environment, enjoy problem-solving, and want to build their career in a structured and supportive setting. You will be the first point of contact for policyholders, assisting them with billing transactions and technical support.

• Handle inbound calls from policyholders in a fast-paced contact center.

• Process billing transactions including payments and account adjustments.

• Accurately verify and interpret billing information.

• Respond to simple and complex inquiries regarding billing and policies.

• Provide technical support on internal client systems.

• Follow up with policyholders on outstanding items to ensure resolution.

• Deliver high-quality service in line with KPIs and service standards.

• Collaborate with team members and contribute to a positive working environment.

• Perform additional administrative or support tasks as required.

• 1 year of experience in a customer service or call center environment preferred.

• Some post-matric education is advantageous.

• Excellent communication skills and telephone etiquette.

• Strong active listening and problem-solving abilities.

• A calm, patient, and service-oriented mindset.

• Ability to manage time and stay organized in a high-volume setting.

• Competent with MS Office tools (Word, Excel, Outlook).

• Willing and able to commit to full training and adhere to shift schedules.

Why Join This Team

• Work with a respected brand in the insurance sector.

• Structured training and onboarding provided.

• Opportunities for career growth within the customer service stream.

• Supportive and collaborative team culture.

• Stable full-time role with consistent working hours.

Are you passionate about people and driven by results? Our Client in Montague Gardens requires a confident, customer-focused individual who will engage with customers, understand their needs, and provide the best solutions!

Excellent opportunity for a team player to manage clients and incoming orders.

Requirements:

• Matric, relevant qualification advantageous
• 2 – 3 years’ experience in a similar role
• Excellent communication, interpersonal and organisation skills
• Self-driven with initiative, deadline driven, excellent planning & organisational skills
• Ability to work under pressure and adapt to changing demands and conditions
• High attention to detail, enthusiastic and committed
• Experience within the Warehouse and Retail industry
• Experience working with electrical equipment and tools
• Understanding of sales performance metrics

Duties and Responsibilities:

• Act as the primary point of contact for internal and external customer inquiries.
• Process orders, track shipments, and resolve any logistical issues.
• Collaborate with sales, operations, and support teams to ensure seamless customer service.
• Maintain and update customer records in the CRM system.
• Handle complaints and escalate issues to the appropriate department when necessary.
• Provide product/service information and assist with troubleshooting.
• Monitor customer satisfaction and suggest improvements to internal processes.
• Support the sales team with administrative tasks and follow-ups.
• Assisting with quarterly stock takes
• Follow up on sales quotes weekly
• Maintain accurate records of all follow ups made with customers with feedback to management
• Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities

Purpose of the Role

The Customer Service Administrator is responsible for providing excellent customer service to clients and ensuring that their inquiries and orders are handled efficiently and effectively. The Administrator will respond to customer inquiries and orders via phone, email, or chat, as well as troubleshoot any issues that arise. They will also work with other departments to ensure customer satisfaction and order accuracy and keep detailed records of customer interactions. The Administrator will be responsible for creating and maintaining a professional customer service environment and developing long-term customer relationships.

Duties

Key Performance Area 1: Customer support

• Answer customer inquiries and provide support via appropriate channel
• Gather customer feedback and communicate key trends or issues to management
• Assist customers with product orders and returns
• Resolve customer complaints in a timely fashion

Key Performance Area 2: Order Administration

• Capture orders on receipt ensuring correct pricing, stock availability and FIFO batch selection
• Identify appropriate logistics agent and mark on order for dispatch team
• Work alongside the dispatch team to ensure order is dispatched on schedule and meets customer requirements
• Hand order documentation to warehouse for action of picking and preparing for dispatch
• Finalise invoice and send to customer
• Ensure proof of delivery is received and matched to invoice and filed appropriately
• Support any document audit as and when required
• Support monthly audit of invoice record and proof of delivery paperwork
• Be aware of the client / sales demand and raise any potential stock shortages to the Operations Lead

Key Performance Area 3: Consignment Stock Administration

• Prepare and ensure timeous transit of inter-branch transfers under instruction from Operations Lead, Biospecialist or depot request
• Support the Customer Service Manager with monthly consignment stock reconciliation for allocated consignment depots
• Engage and maintain a strong relationship with external consignment stock stakeholders
• From time to time, travel to consignment locations to inspect stock and build relationships with external administration teams
• Reconcile and resolve any stock queries effectively and timeously

Key Performance Area 5: Regional Marketing Administration

• Manage regional marketing inventory and maintain records of use, ensure it is kept in a safe and tidy manner
• Co-ordinate and host any on site meetings with sales team and customers ensuring they run efficiently, and make guests feel welcome
• Support and attend any farmers day, expo, conference when required and requested to assist.
• Be the face of the organisation at the Paarl Distribution Centre supporting and directing any vistors appropriately

Qualifications & Skills

• Grade 12
• A relevant tertiary qualification will be advantageous
• Proficiency in Microsoft Office
• Knowledge of customer service principles
• Knowledge of sales administration process and systems
• Knowledge of logistics and stock management
• Ability to work independently and within a team
• Bilingual English and Afrikaans

Experience

• 2 – 4 Years experience in a similar role

Profile overview

• Excellent communication skills
• Ability to multitask
• Excellent organizational and time-management abilities
• Attention to detail
• Problem-solving aptitude
• Flexibility
• Ability to travel

Email CV in WORD format:

Please consider your application as unsuccessful if you have not been contacted within 2 weeks.

POPIA: by applying for the position, the applicant gives permission to the company to scrutinise and process personal information shared.

• Manage the Net Promoter Score (NPS) for the company
• Ensure customer satisfaction with escalated services
• Meet necessary escalation resolution times as outlined below:
• 72 hours for Minor Escalations: Non-business critical requests and internal speed issues
• 24 hours for Major Escalations: Customer Dependent (Top 60 BitCo Customers), business critical, no service, and/or bad audio quality
• Provide Service Level Reviews as per customer agreements
• Conduct incident analysis and report on incidents (IR/RFO) and root cause analysis (RCA)
• Create and implement service improvement plans for processes and procedures
• Manage customer satisfaction for top customers (SLR rating)
• Communicate service delivery updates to customers
• Manage escalations on all aspects of the customer relationship
• Utilise the management tool for service management actions and visits
• Adhere to service management policies and procedures
• Collaborate with sales teams to identify opportunities for service improvements
• Cultivate strong relationships between service management, sales, and customers
  

• Advanced computer literacy
• Intermediate proficiency in MS Excel, Outlook, Word, and PowerPoint
• Experience using Dropbox
  

• Ability to effectively manage customers
• Professional and presentable
• Excellent verbal and written communication skills
• Strong time management and response management abilities
• Must have reliable personal vehicle and smartphone
  

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are seeking Technical Customer Service Consultants for our Durbanville office . In our fast-paced and dynamic environment, you will find a rewarding career that brings fulfillment through resolving customer queries via chat, telephone, or email. Your role will involve addressing technical issues related to web hosting, email setups, and control panel support. You'll be helping our growing local and international customer base make informed decisions and ensuring their satisfaction with every interaction.

As a member of our self-organising team, you'll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure opens doors for your career growth, supported by a culture of mentorship and coaching. You'll receive comprehensive onboarding and structured training to ensure you're fully equipped for success.

Your daily responsibilities would include:

1. Assisting customers with email setups across various mail programs.
2. Troubleshooting and assisting with email delivery queries and email setups by applying your understanding of various mail access methods like POP and IMAP.
3. Troubleshooting and assisting with web hosting-related queries, by applying your domain knowledge, which would include a high-level understanding of various content management systems, of which WordPress would be an example.
4. Assisting customers to navigate our hosting control panel.
5. Offering an extension of after-hours support to our customers on behalf of various technical departments.

The ideal candidate:

1. Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
2. Communicates with insight and understanding, concisely and clearly;
3. Is consistently patient, amicable and responsive in dealing with all people;
4. Demonstrates consistent administrative efficiency and accuracy;
5. Is tenacious in pursuing constructive relationship outcomes.

Demonstrates a high level of proficiency in:

1. Communication: Written and spoken English;
2. Listen and comprehend;
3. Convey understanding of concepts, principles and procedures;
4. Administrative skills, attention to detail and troubleshooting;
5. Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);
6. Understanding technical- and business concepts at a high level;
7. Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.

Qualifications and experience:

1. A matric pass or equivalent is essential.
2. Minimum of two years experience in a customer-service/ customer-support environment.

What to expect:

1. Starting salary bracket: R16 000 - R19 000 commensurate with experience.
2. Technical Support is a 24/7 team, so there will be shift work.

Ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness, policy and legal requirements.

Role Objective

As a call centre telesales advisor for Tesco Mobile, you’ll be helping new and existing customers, listening to their needs, and matching them up with a great product or service, and a deal that’s right for them. We’ll offer you skills training to help you effectively cross-sell and up-sell, and become a better, more confident and persuasive communicator so you can go even further in your role. You’ll have targets to achieve each day, but help achieving them, with a team around you to give advice, and resources to help check your knowledge and land that pitch just right.

Professional Know-how

• Grade 12 (Matric)
• Experience:
• Previous Telesales / Retentions / Sales through Customer Service
• 12 - 24 Months Call Centre (Telesales / Retentions / Sales through Customer Service)

Working Relationships

Internal:

• Operations/functional line

External:

Primary Responsibilities

What you’ll be doing:

• Taking inbound calls from new and existing customers
• Offering customer’s, the best product or service that suits their needs
• Selling the benefits of different products/services to increase customer retention and satisfaction
• Ensuring we meet the regulatory requirements when handling sales with customers”
• Be compliant and follow the regulatory scripts
• Educating customers about our products and services
• Maintaining and updating customer databases
• Staying up to date with any offers or new product development

Call type examples:

• Upgrades – handset or sim
• Additional business
• Customers thinking of leaving – attempt to retain
• Issuing PAC codes
• New customers wishing to discuss new deal
• Outbound: Call exiting customers via dialer (sleeping customer out of contract) offer new deals. Sim only/iPhone
• High proficiency in written and verbal English communication,
• Ability to exercise decisiveness when selling product to customer.
• Time Management: Balancing multiple tasks efficiently is essential.
• Active Listening: Attentively understanding customer inquiries, concerns, and feedback is fundamental.
• Empathy: Provide Solution while showing empathy and genuine concern for your customer
• Problem Solving: Quick thinking and resourcefulness are vital.
• Communication Skills: Clear and concise communication
• Adaptability: The ability to adjust to different customer personalities and situations is valuable.
• Attention to Detail: Accurate data entry, note-taking, and order processing are critical.
• Customer-Centric Approach: Putting the customer first is a core competency. Moderate to Advanced computer skills and system navigation
• Closing techniques
• Negotiation Skills

What we’re looking for:

• Someone who can spot buying signals and act accordingly
• A clear, confident communicator, even when faced with challenges or rejection
• Someone who gets on well with others, and can adapt their style to suit different customer interactions
• Motivation to reach and exceed targets and improve sales skills a great listener with attention to detail, who can demonstrate empathy and patience

About Us

Tesco Mobile is a leading Mobile Virtual Network Operator (MVNO) in the UK. It offers a range of flexible mobile plans, including pay-as-you-go, monthly contracts, and SIM-only deals. Known for high customer satisfaction, Tesco Mobile combines value-driven mobile services with the convenience of Tesco’s retail offerings.

The campaign operates in UK time. You will be required to work the following shifts in South African times:

Operating Hours: SA times

• Monday –Sunday (8AM-9PM)
• Your shift roster is subject to change therefore be prepared to work unfavorable shift patterns as per operational requirements.
• Our Call Centre is operational 365 days per year (including Christmas and New Year).
• You will be expected to work during the festive season (including Christmas Day)

What’s in it for you?

• Competitive remuneration package
• Excellent monthly performance bonus of up to 20% of basic salary
• Free door to door transport for evening shifts after 7pm
• A progressive career path to help you develop in your Call center career.
• Comprehensive product training in a fun collaborative environment
• Excellent accredited training programs to assist you in career development on a variety of subjects/concepts.
• Employee Share Scheme Trust after 24 months tenure with Capita
• Eligibility to participate in our scholarship program after 24 months tenure with Capita.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

• Manage the Net Promoter Score (NPS) for the company
• Ensure customer satisfaction with escalated services
• Meet necessary escalation resolution times as outlined below:
• 72 hours for Minor Escalations: Non-business critical requests and internal speed issues
• 24 hours for Major Escalations: Customer Dependent (Top 60 BitCo Customers), business critical, no service, and/or bad audio quality
• Provide Service Level Reviews as per customer agreements
• Conduct incident analysis and report on incidents (IR/RFO) and root cause analysis (RCA)
• Create and implement service improvement plans for processes and procedures
• Manage customer satisfaction for top customers (SLR rating)
• Communicate service delivery updates to customers
• Manage escalations on all aspects of the customer relationship
• Utilise the management tool for service management actions and visits
• Adhere to service management policies and procedures
• Collaborate with sales teams to identify opportunities for service improvements
• Cultivate strong relationships between service management, sales, and customers
  

• Advanced computer literacy
• Intermediate proficiency in MS Excel, Outlook, Word, and PowerPoint
• Experience using Dropbox
  

• Ability to effectively manage customers
• Professional and presentable
• Excellent verbal and written communication skills
• Strong time management and response management abilities
• Must have reliable personal vehicle and smartphone
  

Introduction

Our client is an international giant within theEnergy Storage & Power Solutions industry.

They arelooking for a highly skilled and driven After-Sales / Customer Service Manager to lead their team.

This key role will be responsible for ensuring outstanding support to both internal and external customers, while maintaining operational excellence across service delivery, technical coordination, and administrative processes.

Duties & Responsibilities

• Prepare accurate service quotes and tenders on time.

• Client relationship management.

• Ensure high customer satisfaction through clear communication and efficient service.

• Lead and manage the Service department independently.

• Oversee technical and admin teams for installations, servicing, and commissioning.

• Collaborate with engineering, production, and sales teams.

• Develop and maintain service documentation and safety files.

• Manage CRM, planning tools, and documentation systems.

• Complete and submit all required internal and external reports.

• Implement and refine processes to improve service efficiency.

Desired Experience & Qualification

• 6 - 8 years relevant experience
• Proven managerial competencies
• Proven experience in drafting quotes and tenders
• BSc, BTech or Ndip in Electrical Engineering (advantageous)
• Pr Eng or Pr Tech or Pr Techni qualification will be advantageous

Package & Remuneration

R 800 000 - R 1.2 mil per annum (depending on experience and qualifications)

We are looking for a knowledgeable, professional, and personable Customer Service Training Specialist to join our team! The ideal candidate will have a strong customer service background and expertise in implementing effective training techniques. The primary focus of this role is to train new and existing team members on the fundamentals of good customer service to ensure excellent service levels are maintained.

• Conduct training needs analysis
• Develop, compile, and maintain training manuals, records, and support materials, ensuring they remain current and relevant
• Create, schedule, and deliver training programs based on employee needs, business priorities, and best practices
• Monitor and evaluate training effectiveness using measurement and feedback tools to track outcomes and ensure alignment with objectives
• Provide technical support and expertise, resolving queries to support employee development
• Support new projects and technologies
• Design learning materials using innovative techniques for effective content delivery
• Develop and maintain program content and assessments, including e-learning storyboards
• Create infographics, graphics, presentations, and other learning aids
• Develop e-learning materials to meet training outcomes and suggest further actions based on observations
• Align learning materials with best practices
• Ensure quality standards in program content and upload/testing on LMS
• Design assessment tools to evaluate learner understanding and developmental areas
• Advise leadership on development issues based on assessment outcomes and report on development gaps and completion rates
• Ensure assessments meet quality standards

• Initiate projects with kick-off meetings
• Conduct needs assessments and gather requirements
• Coordinate with business units to set achievable deadlines
• Facilitate analysis and design sessions, conduct interviews to determine learning requirements
• Develop and present customer service training proposals and plans
• Implement training plans and coordinate resources
• Ensure all proposals and materials are approved by the HR Director
• Monitor project progress and report to HR management
• Escalate issues as needed

• Provide feedback to improve service quality
• Identify training and refresher needs
• Design and coordinate capacity development interventions
• Implement performance management and talent initiatives to address performance gaps
• Prepare and analyze performance improvement reports
• Use reports to develop action plans and enhance processes
• Foster a culture of results, innovation, and quality assurance

• Promote a culture of respect and understanding
• Recognize effective collaboration outcomes
• Facilitate cross-team cooperation and information sharing
• Engage stakeholders to develop joint solutions

• Maintain high standards of quality and productivity
• Follow internal procedures consistently
• Plan and prioritize effectively
• Anticipate and manage change
• Balance personal objectives with organizational needs

Duties and Responsibilities:

• Optimize sales through specialist product knowledge and selling technique.
• Exceed customer expectations by offering specialised service and optimize sales interactions by demonstrating products to customers.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Understand, accept, and follow all company policies and procedures.
• Maintain housekeeping, uphold our visual merchandising standards, and identify opportunities to make sales.
• Assist, train, and impart knowledge to fellow team members on products.
• Ability to work weekends and late trading hours according to business needs, including peak trade periods and public holidays.
• Create an inspiring environment.

Behavioural Requirements:

• Honesty when dealing with cash and finances.
• Ability to take leadership.
• Building & maintaining relationships.
• Innovation & change management.
• Thinking adaptability.
• Taking ownership.

Minimum Requirements:

• 2 – 3 years of retail experience.
• Matric or Equivalent.
• Clear Criminal record.
• Ability to communicate effectively.
• Microsoft – Computer Proficiency.
• Live the outdoor lifestyle e.g., Hiking, camping, trail runs, etc.
• Training academies sign off. (For Internal)
• Passion for technical products.
• Product Specialist knowledge will be advantageous.