22 Call Center Agent Inbound Durban Grid Eye South Africa jobs in Durban

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Company Description

Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.
WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
Main purpose:
An exciting opportunity for senior Associates has just become available on our campaign in Claremont. We are looking for high performance individuals, with exceptional communication skills, to provide our client’s customers with a first class service experience in a contact center environment.
Key responsibilities:
Customer Service

• A strong focus on delivering excellent customer service to all our customers
• To develop a positive relationship with customers and respond to their needs to ensure customer satisfaction.
• Providing support, problem solving and driving customer loyalty through a focus on achieving all key performance targets.
• Maintaining a sound knowledge and understanding of company products, insurers underwriting rules, and correct policy handling processes.
• Ownership of customer queries and good knowledge of products and processes to ensure customer satisfaction.
  
  

• Handling calls from customers accurately while maintaining first class customer service which includes a pleasant, confident and helpful telephone manner.
• Delivery of KPIs with a focus on attaining and retaining customers to support a successful business.
• Maximize customer retention opportunities within operational guidelines.
• Ensure all work is carried out to a high level of accuracy in line with our company quality standards and great customer experience.
• Deliver personal productivity measures to ensure operational efficiency and delivery of service levels.
• Work within company guidelines and processes.
  
  

• To work effectively as part of the contact center team.
• To maintain and enhance effective working relationships for all internal and external customers.
• Customer Focus
• Ensure interactions with customers optimize the customer experience of the brand and comply with regulatory, FCA & TCF guidelines.
• Ensure customer issues and complaints are effectively handled, recorded and reported meeting all regulatory requirements and within the principles of TCF.
  
  

• Ensure all activities comply with FCA and TCF guidelines
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Outsourcing/Offshoring

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Durban, KwaZulu-Natal, South Africa 1 month ago

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Durban, KwaZulu-Natal, South Africa $22,360.00-$4,733.00 5 months ago

Durban, KwaZulu-Natal, South Africa 22,360.00- 162,672.00 5 months ago

Durban, KwaZulu-Natal, South Africa 1 day ago

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Durban, KwaZulu-Natal, South Africa 22,360.00- 162,672.00 5 months ago

Durban, KwaZulu-Natal, South Africa 6 days ago

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• A strong focus on delivering excellent customer service to all our customers
• To develop a positive relationship with customers and respond to their needs to ensure customer satisfaction.
• Providing support, problem solving and driving customer loyalty through a focus on achieving all key performance targets.
• Maintaining a sound knowledge and understanding of company products, insurers underwriting rules, and correct policy handling processes.
• Ownership of customer queries and good knowledge of products and processes to ensure customer satisfaction.
  
  

• Handling calls from customers accurately while maintaining first class customer service which includes a pleasant, confident and helpful telephone manner.
• Delivery of KPIs with a focus on attaining and retaining customers to support a successful business.
• Maximize customer retention opportunities within operational guidelines.
• Ensure all work is carried out to a high level of accuracy in line with our company quality standards and great customer experience.
• Deliver personal productivity measures to ensure operational efficiency and delivery of service levels.
• Work within company guidelines and processes.
  
  

• To work effectively as part of the contact center team.
• To maintain and enhance effective working relationships for all internal and external customers.
• Customer Focus
• Ensure interactions with customers optimize the customer experience of the brand and comply with regulatory, FCA & TCF guidelines.
• Ensure customer issues and complaints are effectively handled, recorded and reported meeting all regulatory requirements and within the principles of TCF.
  
  

• Ensure all activities comply with FCA and TCF guidelines
  
  

VACANCY: UK CALL CENTRE AGENTS WANTED! Location: Umhlanga Rocks, South Africa Company: Televate Contact Centre Are you ready to join a dynamic team serving top UK clients? We’re on the hunt for experienced, fluent, and professional call centre agents to be part of our growing contact centre! All you need to join the team is UK campaign experience! Who We're Looking For: Minimum 1 year UK call centre experience Background in UK Life Insurance or HDR (Housing Claims) is a major plus A fluent English accent and a polished, professional telephone manner is a must Traceable references and an updated CV required What We Offer:

• A fun, vibey work environment in the heart of Umhlanga Rocks
• Base salary starting at R7,000, with potential to earn up to R9,000
• Uncapped commission + daily cash incentives

Company Description

Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.
WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.
Key responsibilities:

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
• Identify and understand customer needs in order to provide a consistently high quality service
• Effectively promote the client’s products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Operate customer related information systems to the required standard maintaining accurate and secure records
• Understand and adhere to the company and department standards, policies and procedures
• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
• Customer service
• Pro-active problem solving and decision-making skills
• Goal orientated
• High stress tolerance
• Team work
• Adapt to change quickly, in a fast-paced environment
  
  

• Minimum 12 months experience in customer service role (Contact center)

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Outsourcing/Offshoring

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• Matric certificate
• Minimum 6 - 12 months outbound sales experience
• Medical GAP and Motor warranty experience is an advantage
• Good communication skills

Guaranteed earnings of R4000 or higher depending on experience + uncapped commission

We are looking for people who are serious about making money. If you meet the above requirements, we would love to have you join our team.

SUMMARY : POSITION INFO :

Job Description

Call Centre Team Manager (Debt Collection)

About this role : To manage and support the Call Centre Agents in achieving required input and output standards, culminating in the achievement of revenue and client collection targets. Accountable for Call Centre Agents' performance through quality monitoring, report compilation, and coaching to achieve high performance outcomes.

• Minimum requirements (Qualifications and Experience):

Grade 12 / Matric

A Degree / Diploma in a related field is an advantage.

3 – 5 years of experience in a Debt Collection Environment

Knowledge of call centre functions and processes

Experience in coaching teams

Strong written and verbal communication skills

Proficiency in MS Office and Excel

Decisiveness and initiative

Persuasiveness and influence

Analytical skills

Adaptability to change

Goal-oriented mindset

• Key Responsibilities :

Implement performance and consequence frameworks to address non-performers within acceptable timeframes.

Manage underperforming agents through internal improvement programs.

Develop remediation plans for undesirable team behaviors.

Deploy retention and development plans for key employees.

Maintain attrition below agreed thresholds.

Achieve client collection targets and rankings

Meet and exceed financial targets as per mandates.

Optimize operational productivity according to performance plans.

Ensure accountability for behavioral actions per leadership pledge.

Assist new hires to become productive quickly.

Client Interaction : Daily / Weekly / Monthly as required.

Ensure compliance with policies, regulations, and security standards.

Provide data for audits.

Manage team workload effectively.

Handle performance management initiatives.

Understand legislation such as POPIA and Magistrates Court Act.

Skills include MS Office, organizational skills, multi-tasking, negotiation, behavioral traits, deadline orientation, stress tolerance, accountability, teamwork, problem-solving, and resilience.

Follow instructions and procedures diligently.

• Full-time

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

• Follow clear instructions and guidelines to investigate, resolve, and process high-volume customer inquiries, delivering customer value at first point of contact
• Identify and understand customer needs to provide a consistently high-quality service
• Effectively promote the client’s products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency and trustworthiness
• Escalate queries, complaints, and operational or regulatory risks to relevant teams for timely resolution
• Take actions to increase customer retention, loyalty, and reputation
• Operate customer information systems, maintaining accurate and secure records
• Adhere to company and department standards, policies, and procedures
• Promote a culture where customers are treated fairly and properly informed

• Customer service experience (minimum 12 months in a contact center)
• Proactive problem-solving and decision-making skills
• Goal-oriented and high stress tolerance
• Teamwork and adaptability in a fast-paced environment

Qualifications and Accreditations

VACANCY: UK CALL CENTRE AGENTS WANTED!
Location: Umhlanga Rocks, South Africa
Company: Televate Contact Centre
Are you ready to join a dynamic team serving top UK clients? We’re on the hunt for experienced, fluent, and professional call centre agents to be part of our growing contact centre! All you need to join the team is UK campaign experience!
Who We're Looking For:
Minimum 1 year UK call centre experience
Background in UK Life Insurance or HDR (Housing Claims) is a major plus
A fluent English accent and a polished, professional telephone manner is a must
Traceable references and an updated CV required
What We Offer:
• A fun, vibey work environment in the heart of Umhlanga Rocks
• Base salary starting at R7,000, with potential to earn up to R9,000
• Uncapped commission + daily cash incentives
We can’t wait to work with you!
Apply today and let’s elevate your career at Televate Contact Centre!

SUMMARY : POSITION INFO :

Job Description

Call Centre Team Manager (Debt Collection)

About this role : To manage and support the Call Centre Agents in achieving required input and output standards, culminating in the achievement of revenue and client collection targets. Accountable for Call Centre Agents' performance through quality monitoring, report compilation, and coaching to achieve high performance outcomes.

• Minimum requirements (Qualifications and Experience):

Grade 12 / Matric

A Degree / Diploma in a related field is an advantage.

3 – 5 years of experience in a Debt Collection Environment

Knowledge of call centre functions and processes

Experience in coaching teams

Strong written and verbal communication skills

Proficiency in MS Office and Excel

Decisiveness and initiative

Persuasiveness and influence

Analytical skills

Adaptability to change

Goal-oriented mindset

• Key Responsibilities :

Implement performance and consequence frameworks to address non-performers within acceptable timeframes.

Manage underperforming agents through internal improvement programs.

Develop remediation plans for undesirable team behaviors.

Deploy retention and development plans for key employees.

Maintain attrition below agreed thresholds.

Achieve client collection targets and rankings

Meet and exceed financial targets as per mandates.

Optimize operational productivity according to performance plans.

Ensure accountability for behavioral actions per leadership pledge.

Assist new hires to become productive quickly.

Client Interaction : Daily / Weekly / Monthly as required.

Ensure compliance with policies, regulations, and security standards.

Provide data for audits.

Manage team workload effectively.

Handle performance management initiatives.

Understand legislation such as POPIA and Magistrates Court Act.

Skills include MS Office, organizational skills, multi-tasking, negotiation, behavioral traits, deadline orientation, stress tolerance, accountability, teamwork, problem-solving, and resilience.

Follow instructions and procedures diligently.