131 Support Specialist jobs in SouthAfrica

Customer Support Specialist

SimplePay’s purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot.
Our mission is to make this world more human, and we’re looking for enthusiastic young people to help us continue the fight.
Our 48,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether it’s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.
Joining our team means taking on a role with a supportive team culture where you can truly make an impact, whether you're still starting in your career or bringing your experience to a new setting. Content and system training for the role will be provided, so all you need is the right attitude, analytical ability, and a passion for proactively helping people.
Core Responsibilities:

• Offering support through phone, email, and live chat to ensure customers get the help they need
• Delivering system guidance to users navigating our platform
• Digging deeper into customer queries to understand and address their concerns effectively
• Guiding customers to the right Help Site resources for quick, self-service problem resolution
• Ad hoc tasks as and when needed
  

Preferred Experience:

• Experience in online customer service, payroll administration and/or accounting/bookkeeping
• Experience working in a remote environment
• Experience working with any/all of our internal tools: Slack, Google Suite, FreshWorks CRM, Jira, Confluence, 15Five
  

Required Qualifications and Skills:

• A minimum of a matric exemption
• The discipline to work effectively in a fully remote environment
• A stable, high-speed internet connection of at least 25mbps and a suitable workspace for remote work
• Ability to work during periods of load-shedding without interruption.
• Excellent problem-solving skills and the ability to navigate complex customer issues
• Strong technical aptitude with a willingness to learn and master new software
• Strong numerical and analytical skills
• Proficient in numeracy and problem-solving
• Outstanding communication skills, both in writing and speaking
• Exceptional attention to detail
• The ability to interpret and understand a customer’s issue
  

What’s in it for you?
Salary : up to R 15,500/month (up to R 18,400 CTC)
Location : Fully remote / work-from-home environment
Working Hours : Full-time, 8 am - 5 pm or 9 am - 6 pm ( as per company requirements ), Monday-Friday
Annual Leave : 20 working days/year
Medical Aid Benefit : up to R 2,900 / month (through our Discovery group scheme) *
Counselling Benefit : Access to free unlimited counselling, financial, life and career coaching (through Kaelo) *
Supportive Team: in a growth-minded company with opportunities to learn and grow

Hiring Steps:

We’re looking for someone amazing and long-term. We’re going to invest a lot of time in this process, and we expect you to want to do the same. A successful candidate can expect to go through the following hiring process:

1. Application
2. Task and One-way Video
3. Interview 1 (meet-and-greet)
4. Interview 2 (practical/technical testing)
5. Interview 3 (general questions)
6. Background Checks (criminal and reference)

* Available after the successful completion of your 3-month probationary period.
* Available to all employees based in South Africa.

SimplePay Careers

Description

To research and develop growth opportunities within existing portfolios to unlock new revenue opportunities

Hello Future Business Support Specialist,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To design, deliver, and continuously improve outbound sales training programs that equip contact centre agents with the skills, knowledge, and confidence to meet performance targets and deliver exceptional customer experiences.

Are you someone who can :

• Facilitate sales training for new sales agents.
• Deliver ongoing training sessions to upskill existing teams on sales techniques, compliance, and campaign updates.
• Customise training content for different campaigns, platforms, and client requirements.
• Conduct training needs analysis and report findings to leadership.
• Monitor agent performance post-training and provide coaching where needed.
• Collaborate with QA and operations to align training with business goals.
• Attend calibration sessions and ensure training quality standards are met.
• Maintain and update training materials and manuals.
• Track training effectiveness and recommend improvements.
• Support transition of agents from training to live operations (incubation phase).

Skills & Competencies :

You will be an ideal candidate if you have :

You will have access to :

We can be a match if you have the following :

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

post

LI-AW1

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

21 / 08 / 25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Location : East Rand

Salary : R 58 000 – R 65 000 CTC Benefits : Provident and Pension Fund

Duties :

SHORT JOB DESCRIPTION : Responsible for analysis, investigation and resolution of underground equipment product-related field issues reported by customer, factory, or sales / dealer teams. Acts as a liaison between customers, engineering, and factory, identifying opportunities for product enhancement and development to grow brand loyalty through unique customer-factory experience.

DUTIES :

• Coordinate technical (FOF) handover of underground equipment to mining clients.
• Analyse technical issues related to products, conducting root cause analysis, to determine reasons.
• Analyse site and / or operational constraints and make recommendations to ensure uptime.
• Conduct advanced diagnostic repairs and maintenance.
• Reduce warranty costs where possible, through analysis of broader context (territory, customer, site, machine) and make recommendations on the most cost-effective means of ensuring business continuity.
• Conduct warranty investigations and give detailed feedback in writing of findings to both internal and external customers.
• Attending Customer and Dealer meetings, provides neutral objective feedback based on technical merit.
• Develop potential solutions and liaising with sales and engineering teams, determine best remedial action.
• Collaborate with Technical Training for continuous improvement.
• Advise, when requested, with technical specifications for tenders.
• Represent Underground division in the product and quality development processes.
• Provide technical support to answer product-related enquiries, product performance challenges, etc. This can be done on-site, in person or via email / telephone.
• Contribute technical documentation, including summarizing product performance, release notes for upgrades, and troubleshooting guides.
• Conduct product demonstrations and support product training for clients.
• Assist with product launches and promotional campaigns, providing technical specialist advise.
• Remain abreast of industry innovations and monitor opposition products and performance.

REQUIREMENTS :

• Must be Trade Tested Mechanical / Electrical Engineering.
• Minimum of 7 years post-qualification maintenance and repairs for underground mining equipment experience required.
• Full computer literacy in MS Word, MS Excel and MS PowerPoint.
• Customer relations experience is essential.
• Must have a valid driver’s license.
• Demonstrate aptitude for analytical problem solving by balancing the use of troubleshooting tools with a practical application of experience and creativity!
• Fluent in English as this is essential for support.
• A team player with strong customer service, communication, written and technical phone support experience.
• Ability to work hours outside of normal day shift.
• Able & willing to travel as & when necessary.

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.

The IT Support Specialist will provide technical assistance and support to end-users for software, hardware, and network-related issues. The role involves troubleshooting IT systems to ensure optimal performance and availability of services across the organization, supporting all departments to maximize utilization, productivity, and customer service.

Main Functions & Responsibilities

• Provide first-level user, system, and application support.
• Manage user accounts and permissions, ensuring access and security.
• Offer basic network support for LAN/WAN, Wi-Fi, and VPN connectivity issues.
• Liaise with service providers to troubleshoot and resolve performance issues.
• Monitor application software and suggest improvements to management where needed.
• Participate in IT projects, including software rollouts, upgrades, and migrations, assisting in testing and implementation phases.
• Manage digital assets in collaboration with the finance department.
• Handle requests for IT services, repairs, support, inquiries, or complaints.
• Perform general administrative duties.
• Manage the IT budget.

Requirements

• Minimum 5 years of experience in IT support.
• Industry certifications (e.g., CompTIA, Microsoft, Cisco) are advantageous.
• Customer service-oriented with a high level of accuracy, efficiency, and accountability.
• Strong knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals.
• Familiarity with Jira, Freshdesk, and ServiceNow.
• Own transport required.

Workwize is a fast-growing SaaS company based in The Netherlands, specializing in IT asset management solutions for modern, distributed teams. Our platform helps companies streamline procurement, management, and return of IT equipment — all in one place. We’re a remote-friendly company with a strong focus on clarity, collaboration, and continuous improvement.

Are you passionate about solving technical problems and ensuring customers have the best experience possible? Do you thrive in fast-paced, collaborative environments where every day brings a new challenge?

JoinWorkwize as aTechnical Support Specialist within ourCustomer Operations Team . In this pivotal role, you’ll be the first line of technical expertise, supporting both our clients and internal teams. You'll manage and resolve technical queries throughZendesk andLinear/Jira , always aiming for speed, clarity, and quality.

Your mission:Deliver accurate, timely support while actively contributing to the continuous improvement of our tools, documentation, and processes.

As a Technical Support Specialist, you'll act as theprimary technical contact for our client-facing teams and serve as the bridge betweenCustomer Support and Engineering . Your key responsibilities include:

Resolve technical issues such as user reactivations, order cancellations, and API-related questions.

Reproduce and analyze bugs, performing root cause analysis to explain expected vs. actual behavior.

Triage and filter tickets to protect Engineering focus and improve response efficiency.

Document all cases clearly and escalate only when necessary.

Build and maintain deep knowledge of the Workwize platform, features, and tools.

Stay current with updates, new features, and process changes.

Support internal teams with technical questions, includingMDM device setup andwarehouse device wipe-up procedures.

Translate technical concepts for non-technical teams and vice versa.

Flag recurring technical issues and recommend process or documentation improvements.

Manage tickets inZendesk and log validated bugs inLinear (or Jira) as needed.

3+ years of experience in atechnical support orcustomer support role, preferably within aSaaS or tech company.

Strong understanding of APIs and debugging processes. Ability to explain and document technical issues clearly.

Intermediate technical knowledge, including experience with tools likeMySQL ,Postman ,Cursor , and APIs.

Proficiency withZendesk ,Jira , orLinear .

Excellent communication skills — both technical and non-technical — with a customer-first mindset.

Experience working cross-functionally with Customer Success, Operations, and Engineering.

Highly organized, detail-oriented, and solutions-driven.

Work remotely from South Africa with a flexible schedule.

Join a growing international startup with a supportive and transparent culture.

Collaborate with cross-functional teams across Europe and beyond.

Bring your ideas — we value continuous improvement and initiative.

Opportunity to grow in a role that blends technical support, problem-solving, and product knowledge.

If you're excited about combining technical problem-solving with customer impact, we'd love to hear from you. Join Workwize and help shape the future of remote IT asset management.

Submit your application today and be part of our distributed success story!

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Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our people brand by watching our culture videos:

The purpose of this position is to provide timely and effective assistance to customers by resolving issues and guiding users through product features. The role is focused on issue and request resolution and is key for customer satisfaction, retention, and product adoption.

• Respond to customer inquiries via various channels: chat, email, or phone
• Provide customer and product support and guidance
• Diagnose and troubleshoot issues
• Guide customers through product features and best practices
• Escalate complex issues to the appropriate teams
• Document customer interactions and feedback for continuous improvement
• Identify trends in customer inquiries to improve processes and proactively address common issues
• Collaborate with cross-functional teams to improve customer experience
• Assist with onboarding and training for new customers
• Contribute to knowledge articles, process documents, and FAQs
• Maintain Knowledge Base with solutions to common problems
• Track and manage support tickets
• Analyze customer data, common issues, bottlenecks, and areas of improvement
• Engage in proactive communication and customer engagement
• Strive to meet and exceed service levels to ensure high-quality service delivery
• Provide customers with clear, accurate, timely, data-driven, and actionable reports on their telecom environment

While we believe in the potential of others more than anything else, here are some minimum requirements to consider before applying:

• Relevant degree or diploma
• 1-2 years of experience in a customer support role, preferably in SaaS
• Strong problem-solving abilities and technical troubleshooting skills
• Ability to communicate technical concepts to non-technical users
• Experience working with CRM and ticketing systems

• Enjoy 20 leave days a year plus a "mulligan day" each quarter after meeting all your deliverables
• High-spec laptops and equipment for comfortable working
• A one-off home office allowance to set up your workspace
• Access to our Well-being program and Employee support services — we prioritize work/life balance for you and your family
• Grow your skills with paid Microsoft courses and certifications
• Take up a hobby and receive a training allowance every 2 years for personal development
• Participate in our Culture and Social Responsibility initiatives
• Free Gap cover

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for:

1. Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
2. Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
3. Engaging with new leads and users as part of their onboarding process.
4. Contributing to the Help Center by creating helpful articles and resources.
5. Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements:

1. Exceptional English speaking and writing skills.
2. Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
3. Proactive team player who can multi-task independently under pressure.
4. Fast learner, tech orientation, comfortable working with digital tools.
5. Excellent communication and problem-solving skills.
6. Customer service/facing experience - a significant advantage.
7. Experience in ecommerce/B2B - an advantage.

IT Support Specialist
Remote Position
Location: Cape Town
Salary: R15,000 - R25,000 Per Month

Company Overview :
Our client is a leading provider of cloud-based solutions for businesses. They specialize in helping companies migrate to cloud infrastructure, offering round-the-clock support and consultancy services.

Position Overview :
They are seeking an IT Support Specialist to join their technical support team, responsible for troubleshooting software issues, managing cloud platforms, and providing exceptional customer service to clients.

Key Responsibilities :

• Provide remote technical support for cloud services and infrastructure.
• Troubleshoot hardware and software issues, including network configuration problems.
• Assist clients in migrating to cloud platforms and provide ongoing support.
• Document issues and provide feedback for product improvement.

Qualifications :

• 1-2 years of IT support experience.
• Proficiency in cloud platforms like AWS, Google Cloud, or Azure.
• Excellent communication skills and ability to work independently.