4 Customer Satisfaction jobs in SouthAfrica

About the Role

• We are seeking an experienced Customer Experience professional to join our team.

As a Customer Experience Manager, you will be responsible for developing and maintaining strong relationships with our customers.

• You will work closely with cross-functional teams to prioritize and implement customer-driven projects.

The ideal candidate will have excellent communication and project management skills, with a proven track record of driving business growth through customer-centric initiatives.

• This role is perfect for someone who is passionate about delivering exceptional customer experiences and has a knack for identifying opportunities to improve our services.

Responsibilities include:

• Developing and maintaining a framework for tracking customer satisfaction metrics;
• Conducting client interviews to gather feedback;
• Analyzing customer insights to identify trends and drive improvement plans;
• Leading and supporting initiatives that embed customer-first methodologies across the organization;
• Challenging the status quo and holding teams accountable for service quality.

Key Skills and Qualifications:

• Strong understanding of customer experience principles and practices;
• Excellent communication and interpersonal skills;
• Proven ability to analyze complex data and develop actionable insights;
• Experience working in a fast-paced environment with multiple stakeholders;
• Ability to think strategically and drive business growth through customer-centric initiatives.

What We Offer:

• A dynamic and supportive work environment;
• Opportunities for professional growth and development;
• A competitive salary and benefits package;
• Recognition and rewards for outstanding performance.

Skill Level: Intermediate - Advanced

Benefits:

• Paid time off;
• Health insurance;
• Dental insurance;
• Vision insurance.

• In addition to these benefits we also offer flexible working hours.

Role Overview:

This key position plays a vital role in enhancing student retention and customer satisfaction.

Main Responsibilities:

1. Analyzing Assessment, Verification, and Certification Committee reports to categorize students based on their registration status.
2. Implementing follow-up mechanisms according to Standard Operating Procedures for each registration category.
3. Tracking registrations across categories in alignment with SOPs and communicated targets.
4. Reporting daily targets and providing suggestions for improving service and retention initiatives.
5. Resolving queries and complaints arising from the Student Registration Support unit.
6. Contributing to re-engineering business processes and policies to enhance efficiency and quality of activities.
7. Providing receptionist services as required.
8. Administering departmental records, including reports, templates, and procedures.

Essential Skills and Qualifications:

1. Minimum two years of experience in customer service and one year in sales.
2. Proficiency in Microsoft Office applications.
3. Strong interpersonal and communication skills.
4. Problem-solving abilities and sound judgment under pressure.
5. Maintaining integrity and working well under stress.

Benefits of this Role:

1. Experience with help desk support is an added advantage.

General Requirements:

• Ability to work weekends and overtime when necessary.

Are you a relationship-builder with a passion for customer success in a fast-paced, tech-driven environment?

We're hiring a Customer Success Manager to join a dynamic, rapidly scaling global team. This is a key role focused on client retention, revenue growth, and delivering an exceptional customer experience across a diverse portfolio.

Key Responsibilities:

• Act as a trusted advisor to customers, helping them achieve their goals through proactive and strategic support.

• Drive retention by identifying risks early and resolving customer challenges effectively.

• Grow revenue via