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Learning & Development Business Partner page is loadedLearning & Development Business Partner Apply remote type Office Based locations Cape Town time type Full time posted on Posted Yesterday time left to apply End Date: August 6, 2025 (4 days left to apply) job requisition id 10112873 In this role, you will facilitate the learning of Client Induction as well as Management Development elements to give agents and leaders the necessary skills required to service our internal and external customers and to meet service level agreements to contribute towards business performance primarily focused on Client Inductions and Management Human Resource elements and competencies.

Job title:

Job Description:

Key Performance Areas:

• Analysing advisor M.I to understand which advisors require additional support and provide support framework.
• Attending TQO to understand business requirements and how to offer support
• Consistently promotes and applies the LNA process within their operational / client area to establish what training is required
• Considers and researches previous organisational and external experience of subject matter I.e. ‘Lessons learnt’, industry impacts
• Lead on L&D projects and contribute towards client customers projects to deliver operational and strategic objectives
• Utilises and influences all available resources and departments including specialist areas e.g. Legal, Commercial, Compliance
• Coordinate and quality assure training material as well as delivery to ensure relevant and fit for purpose; provide feedback where necessary to guarantee consistent learning experience in collaboration with the Capita UK L&D team; including the design and ownership of Capita SA specific requirements.
• Coaching and mentoring LDO’s on design elements
• Ensures that correct sign off process is followed with all design activities
• Analysingevaluation feedback and drives improvement of training delivery
• Checks new starter quality and feedback to relevant stakeholders
• Report trends to stakeholders
• Drive, track and monitor new LDO journey moving towards signoff based on T&C scheme
• Ensures compliance to the T&C scheme is maintained
• Reporting requirements for future client visits and stakeholder reporting
• Present/Provide a final version of monthly report on advisor delivery, and ROI to HOD
• Develop, maintain and influence relationships with key stakeholders in order to understand operational requirements and the industry in an aim to continuously improvingand demonstrate value add.
• Assist with coaching and mentoring LDO’s – demonstrating how their involvement has had positive impacts
• Managing the LDO’s including setting objectives,1-1s and with performance management where necessary
• Ensuring department is fully utilised throughout the month
• Attend weekly interdepartmental meetings
• Partner with Operations and quality to address business focus areas in line with strategic objectives

CAPITA VALUES

Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others.

Minimum Qualification:

• Matric (Completed)

Minimum Requirements:

• Skills in verbal and written communication to analyze, interpret and address customer needs
• Educated to Matric level or qualified by experience
• Experience in delivering and understanding the full learning and development cycle
• Experience and evidence of working in a complex, changing, fast-paced environment
• Experience and evidence of coaching and leadership
• Experience and evidence of managing new entrants through induction/probation.
• Customer Service experience essential
• Flexible approach to working hours and location
• Handle all customer financial details such as billing information, credit card details and banking account information with relevant integrity and confidentiality

Minimum Experience:

• 3 – 5 Years experience within a Learning and Development Department
• At least 2 years management experience within an Operations or L&D space - Essential
• Instructional Design experience - Essential

Advantageous:

• National Diploma in Occupationally Directed Education Training and Development Practices, or equivalent at NQF level 4 or above
• Intermediate MS Office Skills

Key Competencies

Knowledge (what must I know):

• Occupationally Directed Education Training and Development Practices

Skills and Abilities (what must I be able to do / display):

• Customer service orientation
• Excellent coaching, mentoring and support skills
• Attention to detail
• Oral and written communication
• Analysis
• Ability to work under pressure
• Flexibility and adapting to change
• Trustworthy and Honest – having access to client finance information

Management/Supervisory Responsibility:

This position has no management responsibility.

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Location:

,

Time Type:

Contract Type:

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

• B2C Business Strategy & Ownership
• Develop and implement the end-to-end B2C strategy, ensuring alignment with the OTA’s commercial objectives.
• Own the growth roadmap and profitability of B2C sales channels, both online and offline.
• Balance brand development, customer acquisition, and performance marketing to scale market share.
• Leadership of Marketing and Sales Functions
• Manage and support the Head of Marketing, who oversees Brand, PR & Communications, CRM, and Design teams.
• Manage and support the Sales Manager, who leads the offline B2C sales team.
• Ensure both teams are aligned on business goals, brand consistency, and customer experience excellence.
• Foster collaboration between marketing and sales to drive an integrated omnichannel strategy.
• Direct Ownership of Product Innovation & Conversion
• Lead B2C product strategy and innovation across web and mobile platforms.
• Identify and implement new product features, tools, and experiences that enhance customer engagement and satisfaction.
• Own conversion performance across the B2C journey, using data, experimentation, and CRO tactics to optimise results.
• Digital Marketing & Performance
• Guide paid media, SEO, social, affiliate, and retargeting strategies to deliver measurable acquisition and retention outcomes.
• Leverage analytics to make data-driven decisions around channel mix, budget allocation, and campaign effectiveness.
• Monitor and report on KPIs including CAC, LTV, conversion rate, ROAS, and churn.
• Brand & Customer Communication
• Champion consistent brand identity, voice, and value proposition across all touchpoints.
• Oversee communications and PR strategies to elevate the brand in existing and new markets.
• Ensure customer-facing content and campaigns reflect brand values and business priorities.
• CRM & Customer Lifecycle Management
• Lead the development and optimisation of lifecycle marketing strategies, including onboarding, loyalty, reactivation, and win-back.
• Ensure the CRM strategy is data-led, customer-focused, and aligned with broader marketing efforts.
• Offline Sales Integration
• Oversee offline B2C sales execution and ensure alignment with online marketing and promotions.
• Optimise offline sales processes, staffing, and customer engagement strategies to complement digital initiatives.
• Support the Sales Manager in identifying sales trends and operational improvements.
• Leadership & Team Development
• Build a culture of high performance, accountability, and customer focus.
• Mentor and develop leaders within the marketing and sales departments.
• Set and track OKRs and KPIs across teams to drive focus and delivery.
  

• Internal: Executive Team, Marketing, Product, Sales, Technology, Commercial, Finance, Customer Experience
• External: Media Agencies, Tech Partners, CRM Vendors, PR Firms, Creative Agencies
  

• Bachelor’s degree in Marketing, Digital Media, Business, or related field (Master’s preferred)
• 8+ years of leadership experience in B2C/digital consumer businesses, ideally in the travel, ecommerce, or tech sectors
• Proven track record in leading performance-driven digital marketing and product development
• Experience in managing cross-functional marketing and sales teams, with strong leadership presence
• Deep understanding of customer journeys, digital ecosystems, and omnichannel commerce
  

• Strategic Vision & Execution
• Product & Digital Marketing Expertise
• Customer & Commercial Orientation
• Cross-Functional Leadership
• Performance & Conversion Optimisation
• Data-Driven Decision Making
• Change Management & Agility
  

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

To be professional and customer service-oriented and oversee daily operations at our store. As the store manager, you will supervise the operational and organisational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.

The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

• Set, communicate, and reach targets for UPT, ATV & Turnover
• Coach and support the team in delivering excellent customer service
• Lead the sales team by example and ensure meeting of personal and company sales targets
• Conduct external market research, area analysis, and proactively report relevant information to various departments

• Develop the team through regular meetings and training, maintaining attendance registers
• Keep the team informed about updates from OPS or Head Office, providing regular feedback
• Conduct performance appraisals with training plans and relevant feedback
• Complete staff rosters according to staffing templates
• Ensure staff adherence to company policies and procedures, and empower staff with correct information

• Minimize shrinkage and maintain accurate stock records in the POS system
• Process deliveries promptly, including checking quantities, tagging, hanging, steaming, pricing, and stock capturing
• Maintain an organized stockroom for efficient replenishment
• Conduct regular stock counts and verify reports
• Manage inventory control, place orders timely, and report on inventory status

• Manage time and attendance, and follow opening and closing procedures
• Reconcile cash-up reports and investigate discrepancies
• Manage store expenses and risk control measures
• Process refunds and exchanges per company policy
• Review and submit month-end reports, and maintain management dashboards and staff registers

• Matric certificate is compulsory
• Bachelor’s degree is preferred
• At least 3 years’ managerial experience in retail
• Strong leadership and customer management skills
• Customer service-oriented with business management knowledge
• Excellent communication and interpersonal skills

Our client is searching for a Store Manager for their Kenilworth store.

Key Performance Areas:

• Staff Management
• Stock Management
• Administration
• Customer service & Actual Sales
• Housekeeping
• Achieve set revenues and maintain required margins and KPIs
• Ensures effective store facilities management.
• Supervises the store employees in the areas of loss prevention, customer services.
• Provides management advice to staff on problems/store emergencies
• Verifies and monitors hours worked by temps on time sheets, controls overtime usage, etc
• Management of expenses to ensure they do not exceed budget e.g. telephone, stationery, petty cash, purchase orders etc
• Management of staffing plans
• Oversees stock counts
• Management of all operations programs
• Monitors and orders all store operating and merchandising suppliers e.g. signage, tags, stationery
• Cash management: opens and closes store in accordance with established policies and procedures i.e. verifies opening cash balance at each register, run daily bank up, etc.
• Oversees daily cash reconciliation and bank deposit procedures
• Communicate promotional event information to maximize the result of each event
• Execute staff dress in the store.
• Perform any and all duties normally assigned to subordinate staff to maintain staff coverage and to lead by example

Job Requirements:

• 3 to 5 years retail management experience at retail chain, brand or similar retailer
• Demonstrable experience in retail management, including experience in coaching and developing people
• Ability to use retail business systems and Microsoft Office
• Ability to work weekends, evenings and holidays as needed
• Ability to communicate in English
• Knowledge of retail operations, including Sales and Customer Service, Merchandising and promotional techniques, inventory control and loss prevention.
• Strong analytical and negotiation skills are a must
• Ability to establish and maintain effective working relationships with individuals from diverse backgrounds such as customers, other employees, and management staff

Join to apply for the Executive Creative Director role at ninety9cents

Join to apply for the Executive Creative Director role at ninety9cents

Overview
The Executive Creative Director is responsible for leading and inspiring the creative vision of our agency.

Description
Overview
The Executive Creative Director is responsible for leading and inspiring the creative vision of our agency.
Reporting to the Chief Creative Officer, you will oversee a team of talented creatives, ensuring the agency delivers exceptional creative work across all communication channels.
We are seeking a visionary individual to champion creative excellence and innovation, playing a pivotal role in shaping the creative direction of our work, ensuring that it resonates in key markets?
Responsibilities
Creative Leadership

• Drive the development of innovative and compelling creative concepts that align with client objectives and brand identity
• Foster a culture of creativity and innovation within the agency
• Ensure the highest standards of quality and execution in all creative deliverables
• From traditional to digital to experiential channels, your expertise will be instrumental in crafting compelling and impactful creative solutions
  

• Collaborate with clients and account teams to understand their business objectives and challenges
• Develop strategic creative solutions that drive brand awareness, engagement, and business results
• Demonstrate a strong understanding of market trends and consumer behaviour
  

• Oversee and mentor a team of creatives, providing guidance, support, and inspiration
• Foster a collaborative and creative work environment
• Recruit, develop, and retain top creative talent
• Foster a collaborative and supportive environment within the team and broader agency
  

• Build and maintain strong relationships with clients based on honesty, integrity, and sound creative judgment, acting as a trusted advisor and strategic partner
• Effectively communicate creative concepts and strategies to clients
• Address client feedback and make necessary adjustments to creative deliverables
• Lead your portfolio of brands with a keen understanding of their commercial landscape
• Offer valuable recommendations that positively impact our ability to deliver bold and innovative work
  

• Demonstrate a deep understanding and natural curiosity of all communication channels, including digital, print, and broadcast
• Develop creative concepts that are tailored to the unique characteristics of each channel
• Ensure maximum consistency and integration across all channels
  

• Tertiary Degree or Diploma in creative arts, marketing or communications is an advantage
  

• 10-15 years’ experience as Creative Director
  

• Strong conceptual ability demonstrated by an impressive portfolio of work
• Experience in omni-channel advertising is crucial
• Proven experience as an innovative, inspirational, collaborative Creative Director within advertising or a related field
• Strong portfolio showcasing exceptional creative problem-solving, conceptual ability and executional excellence across various channels
• Ability to lead and inspire a team of creative professionals
• Deep understanding of culture, trends, and production
• Excellent communication and presentation skills
• Strong attention to detail and organizational ability
• Ability to work under pressure and meet tight deadlines
• A curiosity and passion for creativity, an openness to learn, and a commitment to delivering exceptional results
• Accountable, with strong ability to balance working personally on projects, as well as decisive, insightful oversight of campaign development within your teams
• Proficiency with Microsoft Office 365 Suite (MS Word, MS PowerPoint, etc.) and Adobe CS
  

• Team player with the ability to collaborate with broader teams
• Ability to remain calm in a fast-paced environment
• Creative out-of-the-box thinker
• People-focused, approachable, dependable, emotionally intelligent, empathetic and compassionate
• Proactive and resilient
• Deadline and solution driven
• Meticulous with excellent attention to detail
  

• Seniority level Executive

• Employment type Full-time

• Job function Design, Art/Creative, and Information Technology
• Industries Advertising Services

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Job title : Head - Statutory Compliance

Job Location : Western Cape, Cape Town Deadline : August 05, 2025 Quick Recommended Links

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Requirements

Key Performance Areas

CLOSING DATE 01.08.2025

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Who are we

The Sanlam Group is a leading financial services provider founded in 1918, operating across 32 African countries with its headquarters in Cape Town, South Africa. In South Africa, the Group serves over 7 million clients through its core business segments including life insurance, general insurance, investment management, and financial planning services. Sanlam's South African operations span traditional insurance products, retirement and investment solutions, healthcare administration, and emerging financial technology services. The Group maintains a significant market presence through multiple distribution channels including tied agents, independent financial advisors, and digital platforms, while actively pursuing transformation and digitalization initiatives to serve South Africa's diverse customer base across metropolitan, township, and rural markets.

The Sanlam Group is a leading financial services provider founded in 1918, operating across 32 African countries with its headquarters in Cape Town, South Africa. In South Africa, the Group serves over 7 million clients through its core business segments including life insurance, general insurance, investment management, and financial planning services. Sanlam's South African operations span traditional insurance products, retirement and investment solutions, healthcare administration, and emerging financial technology services. The Group maintains a significant market presence through multiple distribution channels including tied agents, independent financial advisors, and digital platforms, while actively pursuing transformation and digitalization initiatives to serve South Africa's diverse customer base across metropolitan, township, and rural markets.

Internal:

Group CEO, Sanlam Fintech CEO, SFT CTO, SFT CPO & SFT CDO, Heads of Retail Mass / Affluent / Corporate, Chief Marketing Officer, Chief Digital Officer, Chief Risk Officer, Distribution Executives, Data & Analytics Head

External:

TymeBank SA executive team, Regulators (FSCA, SARB), key suppliers, CEO of the Sanlam | Tyme retail Credit JV and other Fintech partners

Strategic Leadership

• Define and lead Sanlam’s transactional banking strategy, including positioning, value proposition, and product priorities.
• Drive Sanlam’s integrated financial services ambition by embedding transactional banking into the Group’s broader retail strategy, particularly through the Blue App and connected platforms.
• Strategic (non-executive) oversight of the Sanlam | Tyme retail Credit JV, through board representation on the Joint Venture (JV) ensuring alignment with Sanlam’s broader insurance and financial services strategy.
• Develop and maintain a comprehensive understanding of market trends, competitive landscape, and regulatory changes to inform strategy and decision-making.

• Foster a culture of continuous improvement, innovation, and customer-centricity within the banking team, ensuring alignment with Sanlam’s core values and mission.

Commercial Ownership

• Serve as the P&L owner of Sanlam’s transactional banking outcomes, including revenue growth, cost to serve, acquisition cost, and return on capital.
• Set and manage performance metrics across acquisition, usage, cross-sell, retention, and contribution margin.
• Translate customer insights, behavioural data, and performance signals into product and engagement improvements.
• Develop and implement pricing strategies to maximize profitability while ensuring competitive positioning in the market.
• Oversee the funding strategy for the Credit JV originated assets held on Sanlam’s balance sheet.
• Collaborate with Treasury and Finance to ensure capital efficiency, balance sheet optimisation and risk-adjusted returns on Sanlam’s JV Credit balance sheet.

Enterprise Mobilisation

• Align and mobilise key Group Clusters including Sanlam Fintech, SGT, SLS, Santam and Sanlam Investments around a shared set of banking outcomes.
• Drive customer value propositions and cross-sell strategies across all banking products, including credit.
• Act as executive integrator, removing silos and ensuring all enablers required for banking success (e.g. journeys, data flows, advisor tools, incentives) are owned and delivered.
• Ensure the Blue App is recognised and resourced as the strategic home of banking engagement.
• Foster strategic partnerships with technology and fintech companies to enhance digital banking capabilities and drive innovation.

Partnership & Governance

• Act as Sanlam’s executive lead in banking joint ventures and partnerships, most notably with TymeBank and the Credit JV.
• Serve on partnership steerco structures; oversee commercial agreements, roadmap alignment, and performance monitoring.
• Uphold regulatory alignment, risk controls, and governance frameworks in collaboration with Risk, Legal, and Compliance teams.
• Develop strategic initiatives to enhance partnership performance and ensure mutual growth objectives are met.

Organisational Leadership

• Cultivate a culture of collaboration, experimentation, performance accountability, and customer-centricity in banking delivery.
• Represent Sanlam Banking at industry forums, investor briefings, media engagements, and key stakeholder platforms.
• Develop and execute strategic initiatives to drive operational excellence and efficiency across the banking division.
• Lead cross-functional teams to ensure the successful implementation of major projects and initiatives.

The ideal candidate for the Executive Head of Banking will be a visionary and results-oriented executive with expertise in banking operations, strategy, and innovation. They will bring a strong track record of leadership in complex, multi-jurisdictional environments and demonstrate the ability to shape and execute an integrated banking strategy aligned with the Group’s financial services vision.

Executive banking leadership

• Postgraduate qualification in business (preferred)
• Preferred experience in retail banking or fintech at scale.
• Experience with ESG-aligned banking strategies and sustainable finance practices (advantage).
• Agile and future-focused, with the ability to anticipate shifts in the market and respond with innovative banking solutions.

Strategic execution in federated organisations

• Ability to lead through influence, data, and outcomes rather than hierarchy.
• Ability to influence and collaborate with Group and business cluster leadership to enable integrated value creation.
• Comfortable navigating ambiguity and complexity, with a solutions-oriented mindset and resilience under pressure.

Commercial acumen

• Sound commercial judgment, with the ability to balance profitability, risk, customer centricity, and regulatory compliance.
• Demonstrated ability to drive financial performance, portfolio optimisation, and growth through innovation and operational discipline.

Digital fluency

• Comfortable with digital platforms, behavioural engagement, and analytics.
• Grounding in digital transformation, fintech integration, and platform-based business models in financial services.

Regulatory familiarity

• Strong working knowledge of banking regulatory environment (FICA, AML, POPIA) and experience engaging with regulators and governance forums.

Leadership presence

• Credibility to operate at Group Board, JV Partner, and Exco level
• Experience leading multi-disciplinary teams and driving transformation through inclusive and purpose-led leadership

Banking as a Core Growth Lever:

The Sanlam Banking portfolio is firmly established as a key revenue contributor to the Group, demonstrating clear P&L impact and sustainable customer economics at scale.

Customer Adoption and Daily Use:

At least 50% of active Sanlam clients engage with a banking product monthly, supported by ongoing growth in transactional activity, digital engagement, and embedded banking behaviours.

Digital Leadership via the Blue App:

The Blue App is entrenched as the Group’s flagship digital platform, delivering an integrated financial services experience with seamless banking journeys embedded across the value chain.

Enterprise-Wide Strategic Alignment: Banking priorities are embedded across the Group, with strong cross-cluster execution, shared accountability, and enabling functions actively driving delivery.

Market Differentiation and Inclusion:

Sanlam’s banking offering is recognised for excellence in convenience, accessibility, and relevance, particularly within the underbanked and mass-market customer segments.

Transformational Leadership and Impact:

The Executive Head of Banking is viewed as a transformational leader – effectively navigating strategic partnerships, influencing cross-functional momentum, and enhancing Sanlam’s position as a leading provider of integrated financial solutions.

Digital leadership

• Tech savvy
• Cultivates innovation
• Strategic Mindset

Agile leadership

• Manages ambiguity
• Manages complexity
• Drives Results

Human-centered leadership

• Instils trust
• Build effective teams
• Drives engagement

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Our client is looking for a dynamic and highly organised General Manager / Head of Operations to oversee the delivery, growth, and operational excellence of the company.

This is a pivotal leadership role, responsible for managing multiple concurrent projects, driving business development, refining internal systems, and serving as the central operational anchor between directors, clients, subcontractors, and suppliers.

Duties and Responsibilities:

• Strategic & Operational Leadership:
  • Translate company vision into measurable operational objectives and project roadmaps
  • Oversee day-to-day business operations, incl. internal systems, team performance, and project workflows
  • Lead strategic planning, OKRs, and reporting for board meetings
• Project Oversight & Delivery:
  • Track and coordinate multiple court builds across different stages
  • Monitor procurement, logistics, timelines, and installation teams to ensure delivery on time and on budget
  • Build and maintain standard operating procedures for scale
• Business Development & Client Relations:
  • Support pipeline growth through proposal review, pricing strategy, and client engagement
  • Serve as the point of contact for key clients and strategic partners
  • Represent the company in investor, club, and commercial partner meetings
  • Identify and capitalise on market opportunities to keep it at the forefront of the industry
• Financial Management:
  • Collaborate with directors and accounts to manage cash flow, forecasts, and P&L performance
  • Ensure accurate reporting of project margins, commission structures, and cost allocations
  • Support budget preparation and financial compliance
• Team Management & Culture:
  • Lead and support a lean, cross-functional team including project managers, site teams, operations staff, and core portfolio leads: Architecture, Procurement, Logistics, Construction & Installation.
  • Create a culture of clarity, accountability, and high performance
  • Identify gaps and lead recruitment or upskilling as needed

Requirements:

• Degree in Business, Operations, Property Development, or Engineering
• 4–8 years in operational or management roles, ideally within project delivery, construction, or development
• Strong track record of managing concurrent projects and leading teams
• Proven ability to optimize internal systems and processes for scale
• Strong financial fluency and commercial negotiation skills
• Passion for experience in the sports development industry is a plus.

The biggest sports retailer in Southern Africa, has the following management position available in the East London, Eastern Cape region :

Minimum Requirements :

• 5 years in-store retail (sales) experience
• 3 years Store Management experience
• Matric / Grade 12 (or equivalent qualification)
• Proven track record in shrinkage- and expense control, budgets and exceptional customer service
• IR experience will be an advantage
• Staff Management (15 - 20 staff)
• Computer literate (Outlook, MS Word / Excel), including strong numeric competency
• Good verbal- and written communication skills, target driven and exceptional leadership skills

Key Duties :

Key Competencies / Attributes :

Remuneration includes a basic salary, car allowance and additional Company benefits including Medical Aid, Pension and Staff Discount.

Please send a concise CV (no more than 3 pages)

The company is committed to the principles of the Employment Equity Act, and to achieving an equitably representative and diverse workforce."

Email address :