IT Helpdesk Agent - The Capital Support Office

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Job title: IT Helpdesk Agent - The Capital Support Office
Job Location: Gauteng, Johannesburg
Deadline: March 27, 2025

The main purpose of this role is to offer first line helpdesk and desktop support to 13 different sites.

• Be a well-groomed, punctual and approachable individual with excellent people skills.
• Have an interest in the IT Industry.
• Have good time management skills.
• Be good at problem solving, diagnosing and troubleshooting.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work in a team-oriented, collaborative environment.
• Ability to adapt to change.
• Willingness to learn.
• Perform well under pressure.
• Must have good attention to detail.
• Problem solving skills.
• Customer service skills and an ability to work with customers of varying levels.
• Responding to & closing tickets within the required service level targets.
• Provisioning equipment and software for new/existing team members.
• Expected to keep up with technology, learn new systems the Company implements.
• Assist the IT team with any tasks necessary.
• Must have experience building/disassembling a PC and reinstalling software (MS Windows and Office Packages).

• Matric.
• A+ and N+ Certification.
• Driver’s license and own transport.
• 1 to 2 years’ experience in a similar role (advantageous but not required).
• Working in shifts including some weekends, this is not a normal 8am - 5pm position.

Entry level

Full-time

Information Technology

Hospitality